Frequently Asked Questions | Shibuya O-Group

Frequently Asked Questions / Other Info

  • We kindly ask that all onsite payments be by cash. We do not accept credit cards or IC cards at the ticket booths or admission gates. Tickets can be purchased by credit card on this website in advance or via our ticketing partners websites (check event pages).
  • Guests entering our venues must purchase one drink (from ¥600) in addition to the event ticket.
  • Unfortunately, there are no parking spaces for cars or bicycles at our venues.
  • We have installed coin-operated coin lockers at each venue
  • Please confirm with a staff member before recording any performances. Unless otherwise noted, recording on personal devices is not allowed. We will kindly ask you to delete any unauthorized videos, photographs or recordings onsite.
  • Telephone interpretation services are available at the EAST, WEST, crest and nest venues. The over-the-phone service is available in English, Chinese, Korean, Portuguese and Spanish. If you’d like to use this service, please choose the “BRAINPRESS” option at the ticket booth or the venue entrance.
  • Contact information for details about a specific event are available on the Event page in our Schedule.

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