Terms & Conditions | Shibuya O-Group

Terms & Conditions

About copyright

All content (documents, photos, illustrations, images, videos, etc.) published on our website is the copyright of our company or content provider. Therefore, all content published on our website can not be used or copied without permission, unless it is used within the scope of private use defined in the Copyright Act.

About disclaimer

We do not guarantee the completeness, continuity, reliability, safety, accuracy, usefulness, etc. of our website. We do not take any responsibility for any trouble or damage caused by using the information posted on our website. In addition, interruption, cancellation and posting information of our website may be changed without notice. We are not responsible for any problems or damages caused by these.

External link from our website

Although there is a link (external link) to a website operated by a company or organization other than our company on our website, we do not recommend the website to which we link. We do not take any responsibility for the handling of personal information and the content of postings at external links.


Information regarding the Specified Commercial Transaction Act

We indicate the following information according to Article 11 of the “Specified Commercial Transactions Act”

● Business
Shibuya Television Group, Inc.

● Name of Chief Operating Officer
Tamura Koichi

● Location
〒 154-0043
2-25-6 Dogenzaka Shibuya Ward Tokyo
Horiuchi Building 7F

● Phone number

● Business hours · Sales
We operate on the Internet 24 hours a day except for interruption of service provision due to system maintenance. Please check the performance page for ticket sales period of each performance.

● Email address


● Ticket costs
Event prices are indicated on the website on the individual event pages and during the purchasing process.

● Additional Fees
Depending on the product and the payment method you want, there may be some additional fees. If there is an additional fee then you will see it clearly communicated. Please check each event page for details. The ticket price includes consumption tax.

● Payment methods
Customers may use the following payment methods. Methods may vary by event so please check the individual event pages on website for details.

  • Credit card (VISA, MASTER)
  • Alipay
  • WeChat Pay

● Payment time, due date

  • Credit card: Payment date determined by each credit card company you use
  • Alipay
  • WeChat Pay: When purchasing

● Product delivery time, method
After payment of the product price is complete, we will send an electronic ticket (with QR code) to the registered email address. In addition, presentation of electronic ticket downloaded by our predetermined procedure is necessary for admission to actual performances.

● Cancellation Policy
We cannot cancel, exchange or replace a product that has already been purchased. Additionally, there is no “cooling off” period for performance tickets.

● Return / exchange
We can not accept returns or exchanges after completing your application for your convenience. If you receive a ticket different from the ticket you ordered, we will exchange or refund it for the correct ticket.

● Refund
When the time of the refund has been confirmed, we will contact you through the website or by email as soon as possible.

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